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it’s not just a product for my family it’s an entire experience that we got as part of this hi everyone my name is Devin Graves I’m a project experience manager here at RTA outdoor living today I’m with Joe who purchased and installed one of our kitchens last summer looking
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forward to chatting to him about his experience [Music] my name is Joe and we’re outside of Aspen Colorado at about 7 000 feet up and we’re in quite frankly my gorgeous
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backyard would you say throughout your project timeline your expectations were met while working with RTA Outdoor Living absolutely above and beyond so one of the cool things that my family
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appreciated about RTA was being kept in the loop throughout the entire process after the order letting us know where we were in production when we could expect delivery and then while we were waiting for delivery also we got assistance with Hey
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Joe maybe you should put another joist in the deck here based off of the support that’s needed here’s some tips on what size gas lines you need electrical Etc so getting all of that support even after the purchase was made while we
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were waiting for delivery was absolutely huge everybody seemed to be on the same page at RTA like it was a great handshake between both the sales process and that post sales process and then as we were assembling there were some little changes I wanted to make I wanted to add an additional electrical outlet I
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wanted to change the setup of how the sync was functioning Devin and the rest of the team were there throughout the process to support me so it wasn’t like I was watching a bunch of YouTube videos on my own and pouring through a bunch of
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documentation I could call tax whenever any sort of issues came up so they were their help expanded Beyond just here’s the outdoor kitchen good luck God bless instead it was very well thought out was able to ask questions around the entire
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design of the outdoor area and how it all Blends together with the kitchen so that really exceeded the expectation Joe when you tackle the the installation of the RTA outdoor kitchen to utilize your project experience manager and if so did
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you find that valuable uh absolutely I don’t think I could have done it on my own your team you specifically Devin really helped me understand hey here’s the weights here’s the sizes of what’s coming um make sure that you have you know friends there to help carry or
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contractors never assembled an outdoor kitchen before and you know one of the benefits of this product is I get to assemble it myself and so yes comprehensive instructions were provided and there’s some videos out there too but you Devin as you’re well aware were
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there for the entire process I was able to text and call you as we went through the setup together as we talked about leveling things how to install the countertops so any sort of little holes or gaps of my knowledge you and your
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team were always there and always responsive we’re not talking days or even hours we’re talking within minutes you guys got back to me but it was ridiculously easy to put everything together the ability to have RTA Outdoor Living assists you with setting something up so
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fast and so quick allows me to create more experiences for my family faster it’s pretty cool yeah we try to be part of that install for you because this is a fun process for us as well seeing these come together so glad we’re able to uh assist you with that absolutely
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Joe how confident would you say you are to recommend RTA and its services to a friend or family member I’d recommend RTA outdoor living without hesitation to any of my friends in fact we have them over here all the time checking out the
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kitchen neighbors have come by Etc this entire process was a great positive experience we didn’t feel like it was a single transaction in terms of I order the product and then it’s done RTA Outdoor Living was there holding my hand
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throughout the entire process and even afterwards giving me tips on winterization looking at photos answering any sort of questions that I’ve had I just want to take one more opportunity to thank Joe for having us out here today to chat about his experience
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working with RTA outdoor living and uh really saying some kind words about our customer success team and what they try to accomplish with all our customers Joe if you don’t mind let’s fire this bad boy up absolutely those are some freaking ghost there you go
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[Music]
