WHAT PAYMENT OPTIONS CAN I USE?
We want to make your experience fast and easy, and accept the following payment options:
- American Express
General Shipping & Order Information
Purchased items weighing less than 100 lbs will typically be shipped via UPS or FedEx.
LTL Freight Shipments: Our larger items such as outdoor kitchens, grills, islands, and fire pits will be shipped via less than truckload shipping (LTL) via common carrier, applicable charges to apply. Additional charges will apply on all orders requesting or requiring expedited shipping.
In-stock products will ship from the warehouse in 21 to 30 business days, from the date order received. Allow 2-5 additional business days for delivery depending upon location. Special order items may require additional shipping fees unless otherwise stated. The homeowner is responsible for all necessary town, city, county, and state permits and verifying that equipment ordered and/or purchased meets all town, city, county, and state requirements before placing the order. RTA Outdoor Living will not be responsible for equipment that does not meet town, city, county and, state requirements. Raised seal and stamped drawings are available to purchase for states requiring permits.
LTL Shipping: Freight line shipping companies WILL NOT go onto customer’s private property or driveway for legal reasons, curbside delivery only. Other arrangements can be made for a separately quoted fee; Please contact Customer Service for pricing and special delivery options. The recipient MUST check for damaged or missing items upon receipt and before signing the delivery ticket. The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the Bill of Lading and then contact RTA Outdoor Living Customer Service. All damaged items must be sent back with the shipper for a quick replacement of the damaged item. After the time of delivery, the customer MUST check for shipping damage and complete inventory before signing the delivery ticket. During the inventory, it is important to verify all items and quantity of items listed on the packing slip. Any missing items should be declared before the shipper leaves. If the customer fails to conduct a complete inventory of all items, then the customer will be responsible to purchase any items that were missing.
If the recipient does not note damages or missing items on the Bill of Lading at the time of delivery, the customer agrees to file a damage claim “Concealed Damages” form with the shipping company and be reimbursed by the same (all forms- including claims forms- will be e-mailed to you after order is finalized). RTA Outdoor Living will then ship all necessary items using RTA Outdoor Living’s shipping guidelines to determine shipping method. If the damage is not noted at the time of delivery RTA Outdoor Living cannot file a claim for the customer.
RTA Outdoor Living will not be held responsible for:
- Costs associated with delays in shipping
- Costs associated with back-ordered products
- Costs associated with any equipment rentals that may be affected due to products damaged in transit
- Costs associated with any equipment rentals that may be affected due to delays in shipping or back-ordered products
- Costs associated with hired help due to products damaged in transit
- Costs associated with hired help due to delays in shipping or back-ordered products
All orders are shipped in perfect condition, but sometimes damage occurs in transit. If the damage is not noted at the time of delivery the Customer agrees to file a concealed damage freight claim with the company that delivered their order. Appliances will arrive in cardboard boxes, and any damage or rips to boxes must be notated by the driver prior to accepting delivery. If the damage is not noted at the time of delivery RTA Outdoor Living cannot file a claim for the customer. The recipient MUST check for shipping damage before signing the delivery ticket. The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the Bill of Lading and then contact RTA Outdoor Living customer service. All damaged items must be sent back with the shipper for a quick replacement of the damaged item. If the customer does not note damages or missing items on the Bill of Lading at the time of delivery, then the customer must file a damage claim “Concealed Damages” form with the shipping company and be reimbursed by the same (all forms, including claims forms, will be e-mailed to you upon request). RTA Outdoor Living will then ship all necessary items using RTA Outdoor Living’s shipping guidelines to determine shipping method.
Returns, Exchanges, and Warranties
RTA Outdoor Living will accept a return on most items that are in new, unused/unopened condition, and are not custom or specially ordered within twenty (20) days of delivery for a refund, less any shipping and handling charges, and less a minimum of twenty percent (20%) restocking fee, but up to (50%) depending on the vendor and product ordered. All returns, exchanges, and warranties are subject to the Terms and Conditions. If your product is not functioning properly, please call RTA Outdoor Living’s Customer Service Department as soon as possible (but not later than twenty (20) days from purchase). In most instances, support representatives can assist you in diagnosing and resolving your product problems. However, in instances where a product is truly defective, the manufacturer of the product, or RTA Outdoor Living in its sole discretion, will repair or replace the product, in whole or in part as necessary, with an even exchange of the same item or replacement parts, subject to in-stock availability. Replacement items ship the same week the defective item is received and inspected. The user is responsible for the shipping costs to ship the defective product back to RTA Outdoor Living. Be sure to obtain a tracking number for your return items sent to RTA Outdoor Living.
RMA # (Return Merchandise Authorization) Must Be Visible On The Returning Package Or It Will Be Refused By Vendor.
With your purchase of any product from the Site, you shall be provided with the product manufacturer’s warranty, if any. RTA Outdoor Living will provide any warranties on products manufactured by RTA Outdoor Living purchased on the Site.
Returns On Returnable Items
Returns on returnable purchases must be made within 20 days of purchase in the original shipping container. Unopened appliances may be returned, less cost of return shipping and 20% restock fee. Opened appliances may be returned, less return shipping and 40% restocking fee. Standard Kitchens or fire features may be returned, less cost of shipping and 25% restocking fee. Custom Kitchens or fire features may be returned less cost of shipping and 50% restocking fee. Customers are responsible for paying shipping on all returned items. Applicable restocking fees will be charged to the customer for all returned items. If the goods cannot be sold in new condition a refund cannot be issued. To request the return of a returnable item contact RTA Outdoor Living Customer Service, have a copy of your receipt and reason for the return. An RMA will be given and a ship back address. Shipping charges are non-refundable. RMA information and order # must appear on all cartons. RMA # (Return Merchandise Authorization) Must Be Visible On The Returning Package Or It Will Be Refused By Vendor. Per RTA Outdoor Living Terms and Conditions, products returned without an RMA# will be refused and sent back to the customer at the customer’s expense.
Consumer/End Product User’s Right to Cancel
RTA Outdoor Living complies with all federal, state, and local laws of the area in which they conduct business. In the event that a buyer exercises his or her right to cancel a sale, RTA Outdoor Living will replace the product for the Distributor, pursuant to RTA Outdoor Living return policies. Orders for appliances or for standard outdoor kitchens/fire features may be cancelled WITH written notice prior to shipment with no cancellation fee. Given the high cost to ship these items, after Coyote appliances or standard outdoor kitchens/fire features have been shipped, but prior to delivery, these items will be subject to a 15% cancellation fee. Since custom outdoor kitchens/fire features have limited resale value, once a custom outdoor kitchen/fire feature blueprint has been approved, these orders will be subject to a 30% cancellation fee, which increases by an additional 15% if the order has already shipped.
Purchase and Product Pricing
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, an error in pricing, product information, or otherwise, RTA Outdoor Living shall have the right to refuse or cancel any orders placed for that product(s) listed at the incorrect price. RTA Outdoor Living shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and the User’s credit card charged. If the User’s credit card has already been charged for the purchase and the order is canceled, RTA Outdoor Living shall issue a credit to the User’s credit card account in the amount of the charge.