If you’re thinking about working with RTA Outdoor Living for your outdoor kitchen project… of course, you’re going to have one nagging question in mind: “Does RTA Outdoor Living have good service?”
This is a critical question! If you work with an outdoor kitchen provider that doesn’t offer good service… the experience will be frustrating at best, and it only gets worse from there.
In this article, you will learn what level of service you can expect working with RTA, what happens after your outdoor kitchen is installed, and how RTA Outdoor Living will respond if something goes wrong with your purchase. Now, it’s important for us to address the elephant in the room: since we are writing about our own services, this article will come off as inherently biased. However, we’re on a mission to answer all the questions our customers ask (including this one) and we’ve done our best to keep a level-head about the topic. The following article is a no-frills explanation of our customer service, and real-life customer reviews are included to provide further context.
What Service Can I Expect from RTA Outdoor Living During the Purchase Process?
When you decide to work with RTA Outdoor Living, you can expect a high degree of involvement from our team members at every stage of the process.
Design Stage
Right from the jump, you are assigned a Design Expert who will guide you through the process of creating your ideal outdoor kitchen layout. You will have 2 or more virtual meetings with your designer (depending on your needs) to discuss your design preferences, budget requirements, and decide if RTA is the right fit for you or not. You have full access to your Design Expert via email for any additional questions or concerns you may have.
“I researched outdoor bbq everything over a year or so and ended up selecting RTA. I’d say the initial ability to use their program to create as many designs as I wanted for free (without being harassed by sales people) was probably the biggest reason I kept going back to see them. Ultimately I did choose to buy from them and the experience from James in design and sales, to Dan in client support was incredible. It’s a big purchase for most of us, especially for a product most of us have not seen or touched in any way prior to it arriving in pieces on pallets in your driveway..so yea, there were some nerves at the beginning when I pulled the trigger. The communication was thorough and detailed. I did end up installing myself with my sons and it turned out really awesome…and I would not say I am a DIY type either. I’m very happy with everything and I use one of the grills almost every night! Thanks RTA, specifically James and Daniel.” – Brian B.
“I had a fabulous experience working with Danny Stoica on the design of my outdoor kitchen. Danny walked me through the different options and showed the design in 3D which really helped to visualize what my kitchen would look like. It was a great experience working with Danny on the design.” – Joseph S.
Blueprint Stage
Should you decide to move forward with RTA Outdoor Living, your finalized design will be passed off to the Blueprint Department. At this stage, you will be assigned a Blueprint Liaison to assist you with anything you may need regarding your blueprints. If there are adjustments you need to make to your outdoor kitchen design at this stage, you can easily contact your Liaison to get the requested changes.
Customer reviews from Google:
“I had an incredible experience with RTA Outdoor Kitchen! Tim, the Salesperson and Designer, was patient and attentive, making sure to understand my vision and bringing creative ideas to the table. Corina, the Design Technician, was meticulous with her blueprints and kept me well-informed throughout the entire process. Peter, my Project Manager, was fantastic—he followed up frequently, coordinated a seamless delivery, and even arranged to have my kitchen delivered a week ahead of schedule. The outdoor kitchen is a dream come true and has truly transformed my backyard. I love the included features like the refrigerator, sink, and trash pullout, along with the Coyote Barbecue and the Coyote Hybrid Multi-Fuel Pizza Oven, which make it perfect for entertaining. Highly recommend RTA Outdoor Kitchen for their exceptional service and quality products!” – Paula S.
Delivery, Assembly, & Beyond
As soon as your order begins getting produced in our manufacturing facility, you will be connected with a Project Success Manager (PSM). Your PSM will meet with you virtually to prepare you for the delivery and installation of your outdoor kitchen. On the day of your install, your Project Success Manager will keep an open schedule to provide phone or email support should you need it. If there’s any assistance you need after your RTA outdoor kitchen is installed, your PSM will be your first point of contact.
Customer reviews from Google:
“We purchased a new outdoor kitchen from RTA and have been very happy with it going on just over 2 years now. We did have an issue with one of the 3rd party appliances that needed to be repaired under warranty. I contacted our RTA project manager, Craig Roderick and he assisted me with the appliance vendor and getting the needed replacement parts out to me very quickly. Excellent customer service from Craig both during the project and well after it! 5 stars!!!” – Drew S.
“RTA was amazing! From initial design to ease of delivery, I’ve been satisfied the entire time. Even when unforeseen problems occurred, RTA was helpful in quickly fixing it. When the kitchen was first delivered, unfortunately the 3rd party delivery company had mishandled the delivery and it had caused several pieces to arrive broken including a section of the granite countertop. I called RTA and sent them pictures and they immediately got to work on replacement parts and sent out a new custom countertop piece at no additional charge. I’d recommend them to anyone looking for a custom kitchen.” – Krit P.
What Happens After my RTA Outdoor Kitchen is Installed?
After your RTA outdoor kitchen is installed, we cool down on communication unless you need us. If you have a question about care or maintenance of your outdoor kitchen, your PSM is only a phone call or email away.
What does RTA Outdoor Living do if Something Goes Wrong?
If there’s anything wrong with your outdoor kitchen order, your Project Success Manager will handle the issue. They’ll evaluate the problem, determine the solution, and work with you on a resolution. It’s a PSM’s top priority to resolve any issue you may have as quickly as possible! You’ll get a response within hours, not days.
Same goes if something happens to your outdoor kitchen in the future! While exceptionally rare, if something happens months or years from now… you can still get in touch with your PSM for further assistance.
So… Does RTA Outdoor Living Have Good Service?
With all of the above in mind, does RTA Outdoor Living offer good service? There’s one thing that goes without question: RTA prioritizes customer satisfaction above all else, and it shows in the level of service you receive.
But don’t just take our word for it! Over 900 5-star Google reviews (with a perfect 5.0 star rating!) are a testament to how thrilled RTA customers are with the service they have received.
If you’re still feeling unsure about the level of care you will receive with RTA… take some time to scroll through the reviews, and decide for yourself. We highly encourage you to do your research on RTA, and draw your own conclusions about whether or not we’re the right fit for you. And should you decide you’d like to move forward with RTA Outdoor Living, we have a Design Expert waiting to speak with you!
