What If Your Outdoor Kitchen Arrives Damaged? (Don’t Panic)

0:00
What happens if your outdoor kitchen arrives and something is damaged? That’s a fair question and I’m sure a lot of homeowners are thinking about. In this video, I’ll walk you through exactly what to do and how our team will handle it. Hey, it’s Daniel here with RTA Outdoor Living and that’s a great

0:15
question because you’re investing a lot into your outdoor kitchen and you want to know you’re protected if something doesn’t arrive perfectly. >> [music] >> When your outdoor kitchen arrives, you’ll want to inspect everything as it’s being unloaded. If you notice any damage right away, the best thing to do is document it immediately and that

0:30
means taking some photos and noting the damage on the delivery slip before [music] you sign it. From there, you’ll want to contact your PSM, known as your project success manager, >> [music] >> as soon as possible. They’re your main point of contact throughout the process and they’re specifically to help resolve

0:45
situations just like this. >> [music] >> And if for any reason your project success manager isn’t available, you can also call our main support number and someone from the team will step in to help right away. Now, sometimes damage might not be obvious during delivery and

1:00
you might notice something while unpacking or installing. This is okay, too, and in that case, you’ll want to reach out to your project success manager again and they’ll work with you to get this issue resolved and replacements underway. This applies to both the outdoor kitchen structure

1:15
itself and any appliances that came with your order. The goal is to make sure you end up exactly with what you expected in the condition that you expect. The biggest takeaway here is that you’re not dealing with it on your own and we have a clear process in place and a dedicated person working with you to make sure

1:30
issues are handled quickly and correctly. [music] If you have any questions about this process or want to plan your outdoor kitchen project, book a call with one of our design experts and we want you to feel confident every step of the way, before, during, and after delivery. Thank you for choosing

1:45
RTA and we’ll see you in the next video.