At RTA Outdoor Living, your experience is of the utmost importance. As our very own Director of Operations Kevin Margera put it, “We do whatever it takes to take care of the customer.” All too often… Your needs get left in the dust when working with a company on a large purchase. As soon as you hand over the cash… It’s nothing but problems moving forward. Surely, you’ve experienced this before! But we take a drastically different approach. How so?
We flip the traditional experience of customer service on its head. In fact… We don’t even call it customer service – we call it customer success. What’s the difference? Well, traditional customer service is a reactive experience. The company waits until you have a problem to do anything about it. Which means, the onus is on you to reach out… And who knows how difficult it will be to get a hold of someone? All-around, this is an intensely frustrating experience.
On the other hand, RTA Outdoor Living offers the experience of customer success. Rather than being in a reactionary state… Our customer success team is proactive. We actively reach out to you and educate you on everything you need to know… So those problems never even happen in the first place. But of course, we won’t claim that we’re perfect, either! Sometimes there will be hiccups in the process. That’s why we are committed to ensuring that you have a positive experience… No matter what. 5 star service is only a phone call or email away.
