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What Happens when You Place Your RTA Outdoor Kitchen Order?

If you’re about to place an RTA outdoor kitchen order… It’s only natural to wonder, “what’s next?”. There’s a level of uncertainty there. For many online purchases, you’ll get an email confirmation of your order, maybe a shipping notification… But otherwise, it’s crickets. But at RTA Outdoor Living, we take the opposite approach. Let’s walk through the steps.

Once your deposit is made… The blueprints are sent to our manufacturing facility. At this stage, your RTA outdoor kitchen is officially in production! You will also be assigned a Project Experience Manager. They’ll act as a liaison, ensuring that you get weekly updates on lead times. You’ll know exactly where your outdoor kitchen is in the production stage… And be able to adequately prepare for delivery.

But your Project Experience Manager assists you far beyond simple updates! They will also assist you with site preparation, installation planning and delivery planning. Not to mention… They will also provide you with support on the day of installation of your RTA outdoor kitchen. This ensures the highest chance of success for a perfect install. When those crates get delivered, we want you to feel fully confident about every step of the process.

So, once the installation is complete… Will we disappear completely? Once again, that’s not the case at all! Your Project Experience Manager will also educate you on how to properly care for and maintain your island. And should you need any assistance with your RTA outdoor kitchen in the future… They’ll be just a phone call away!

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Video Transcription

00:00
we’re just out here changing lives one RTA kitchen at a time my name is Phil Aldridge and I am the project experience manager for RTA outdoor living once you complete the purchase of your RTA outdoor kitchen design your order will be sent to our manufacturing team

00:18
in Cambridge City Indiana and entered into their production queue during this time your project experience manager will reach out with a phone call and email to make their first introductions our goal is to help Shepherd you through the process of receiving and installing

00:33
your outdoor kitchen to make it as seamless as possible the services that your project experience manager will provide to you during this time are things like lead time updates on a weekly basis assistance in preparing your site for your kitchen installation and delivery planning

00:49
day of installation support and care and maintenance of your outdoor kitchen if there’s anything we can do to assist you during this process we are readily available to serve every project can have its own unique circumstances we are equipped to provide

01:04
you with as much or as little assistance that you need the amount of time our team will spend with you will vary based on how much you need us whether it’s helping you choose your outdoor kitchen location and planning your utilities or walking you through

01:17
the arrival of your delivery or just updating you on the production process we’re always a phone call text message email way to help assist you the bottom line is we want you to feel catered to when you have a question you deserve to be answered that day working

01:32
with you through every detail helps us make us better at what we do assisting you in solving challenges in your projects helps us eliminate them from happening in the future we work daily to improve our systems and our resources we’ve doubled our team

01:46
size here at RTA in the last year and continue to bring on new team members we appreciate everyone that has trusted us to bring their outdoor kitchen dreams to life and we look forward to continuing that mission come see us at RTA outdoor.com

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