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online shopping is now a common part of our daily lives most of us probably shop online more than we do at Brick and Mortar stores although we’re becoming more familiar with online shopping buying Big Ticket items online can be new to a lot of people hey folks welcome
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back to the channel my name is Michael with RTA outdoor living and in this video we’re going to be discussing the top nine problems with an online outdoor kitchen since RTA is an online outdoor kitchen company where we help our customers virtually we felt we were you
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know a little qualified to speak on the subject if you’re new to the Channel please don’t forget to subscribe as we post videos just like this discussing the most relevant topics on a regular basis okay let’s start with number one the most common objection we hear to
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buying an outdoor kitchen online is that you can’t see it in person or touch it and feel it before purchasing an outdoor kitchen is a large investment and we can certainly understand the hesitation most people are used to going to local showrooms where they can see what
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they’re going to buy in real life while showrooms can be helpful and have been commonplace a showroom is really only showing you what the outdoor kitchen looks like while it’s still pristine in a perfect environment and not exposed to the outdoor elements most online
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companies don’t provide showrooms and we don’t either but one way we help bridge the gap is to provide our customers with samples of the panels and countertops so you can touch and feel and get a sense of the high quality material and finishes first hand we were decided
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between the weathered wood and the and the Stacked brick look and I told Daniel we weren’t quite sure the pictures which one we wanted to go with and he said well let’s let’s order you up a sample so we ordered up a sample the samples came out within like a week or so we’re
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able to take them out here look at our space and we knew the weathered wood was where we wanted to go right off we also offer a ton of digital resources and have a robust photo gallery that shows real kitchens in our customers backyards for you to see
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judging quality over the Internet isn’t
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QUALITY
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always going to be the easiest thing in the world when purchasing an outdoor kitchen online you may not feel 100 certain and we understand you want to rely on digital resources reviews and testimonials when working with an online company as this will be the best insight
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as to what you can expect as mentioned before we have a robust photo gallery that is ever evolving and videos of our outdoor kitchens and real people’s backyards these photos are not photoshopped or digitally enhanced and we have reviews and testimonials to
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support the experience that we deliver to our customers thank you RTA this experience was amazing I love you the beautiful thing that we have here at RTA is that what you see is what you get the trickiest thing about shopping online for an outdoor kitchen is to
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INCLUDED?
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understand what is included versus what isn’t the reason this is a challenge is because there are some companies who will appear to provide the whole package with the appliances Island and countertops but if you read the fine print a bit closer you may learn it
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doesn’t include the appliances or countertops although they’re shown in the product image nothing can be more frustrating than ordering something online waiting weeks for it to arrive only to find out afterwards that something wasn’t included and now you’re
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stuck with sourcing the remaining pieces at RTA we provide our customers with a complete package so you can enjoy a One-Stop shop and a convenient experience one of the biggest complaints most customers have with shopping online for
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CUSTOMIZATION
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an outdoor kitchen is the lack of customized options that are available online you’ll most commonly see out of the box designs that can’t be customized at all and even the ones that can be are very limited in the customizations that you can make most people don’t want to
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be confined to these limitations especially if they’re wanting to customize something according to their space most will either compromise on a pre-designed layout or seek out hiring a local contractor that can customize things further which can bring on its
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own challenges fortunately this is an area where we really stand out we pride ourselves on being one of the most convenient companies to work with to purchase a customized outdoor kitchen in the online space we have a free design tool that our customers can use to
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create their own custom layout in a matter of minutes which you can do from the comfort of your own home this tool has allowed us to revolutionize the experience of purchasing a custom outdoor kitchen over the internet but we take it one step further we have a full
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design team that can work with you one-on-one if you want to further customize your design just in case you’re unable to do exactly what you want inside the design tool a successful
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INFORMATION
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project outcome is dependent on getting clear information so that you can be deeply informed there’s a lot to know about an outdoor kitchen project so having the resources to support you throughout the process is really important you’ll want to have the site properly
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prepped utility lines in place and understand the nuances of the design and appliances that will be a part of your layout we got a lot of questions about how to properly run the utility lines into the islands so this is going to sit in the cavity or inside the structure of
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the island it’s going to be used to plug your refrigerator cord right into that so it can power the refrigerator and any other appliances that you have inside that are going to require power many outdoor kitchen companies fall short in this area is there’s not a ton of
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information out there and what is isn’t always clear one thing we are committed to is to become the WebMD of outdoor kitchens we have an abundance of resources to help you throughout every stage of your project we have a Learning Hub on our website and we’re always
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posting new videos and this video is an example of that our goal is to empower our customers so they can be confident and be thoroughly educated on what is best for them and their situation even if you decide that RTA is not the right fit for you you’ll be glad that you came
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across us and the resources that we provide as we know that you will leave the encounter with knowledge that will lead you to become a more informed buyer we can all relate to the unpleasant experience of calling a company’s 800 number or only having access to the
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company’s support email after a purchase is made on the front end before making a purchase you may have questions but who’s available to answer your questions and address your concerns unfortunately the customer service experience with online companies can be spotty at best
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no one wants to wait days to receive a response or speak to an automated answering system with customer service we take a different approach than most companies from the moment you inquire we have a team of experts that will support you through each step of the process
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you’ll be talking with real humans who are thoroughly trained and able to give you one-on-one support like me we’re very proactive with our communication and with our customers and if you decide to go with RTA for your outdoor kitchen you’ll receive a different type of experience
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you won’t be given an 800 number or a support email instead you’ll be assigned a dedicated project manager who will proactively reach out to you to give you updates on your order and help you prepare for delivery and installation with RTA gone are the days of the
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reactive customer service approach we make sure that you have the experience you deserve you may have found an online
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PROCESS
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company that you want to order through but you get to the end and the ordering process is insanely complicated and tedious a lot of companies have come a long way in this area but since purchasing an outdoor kitchen online is somewhat of a new thing the ideal experience is still
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being developed we have a simplified checkout process through our website and for custom orders we send simple payment links that give you access to pay through an online portal just like any other purchase you’re used to whether you’re purchasing something through the website or
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ordering a custom setup from us we have a team of experts that can help you out in real time we just simplified the checkout process we live in a world where we are becoming accustomed to
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PROBLEMS
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instant gratification with the online shipping experience with that standard being Amazon Prime shipping an outdoor kitchen isn’t quite the same experience and it can bring on its own challenges outdoor kitchens are a heavy and unique item to ship and the shipping industry
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has been significantly affected by the restrictions and shutdowns that the pandemic has caused we can understand how the shipping experience and questions that customers have around this can be a cause for hesitation we aren’t exempt from these challenges but
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with some proactive planning and precautions we’re able to minimize these issues as much as possible we’ve done a good job of keeping a robust inventory and have good control of the raw materials that it takes to produce our Islands so you don’t experience
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significant delays in your order being shipped out we’re constantly vetting and reevaluating our shipping companies that we work with so that only the top performers handle your delivery we’re always proactively communicating with our customers on when things will be
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shipped out and since it is a residential Freight delivery an appointment will be required to deliver your outdoor kitchen so you can be home to receive everything we also hand make every crate that our islands are packaged in to significantly reduce the
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chance of something showing up damaged or broken one of the biggest questions we have as consumers is what happens if
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AFTER INSTALL
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I run into issues once I’ve installed my kitchen or after I’ve purchased the product after investing thousands of dollars into something you don’t want to worry about how you’ll be taken care of if something goes wrong most companies don’t offer any local
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support if you have something that does require technical support but we do have a network of vetted contractors that we work with who can handle any issues that arise although we don’t have coverage in every city we’re always actively building the network out and adding new
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contractors at the end of the day we always work with our customers to make sure they’re taken care of and stand behind what we do so you can be confident you’ll always get the support you need from us hopefully this video will help in shining some light on the
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nine problems of working with an online outdoor kitchen company we understand that we may not be the best fit for everyone and we won’t meet everyone’s criteria but if you’re in the market for a customized outdoor kitchen and are looking for an alternative approach to
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some of the online companies or local contractors you’ve been working with we would love to see how we can help you out we’ve really eliminated a lot of the challenges with traditional outdoor kitchen methods while making the process convenient for you and enhancing your
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experience and thanks for joining us today guys don’t forget to give this video a thumbs up subscribe to our Channel and ask any questions in the comments below once again I’m Michael with RTA outdoor living and we look forward to seeing you in the next video [Music] foreign
