If you’re considering working with RTA Outdoor Living for your outdoor kitchen project… you might be running through a list of worst-case scenarios in your head. What’s the worst that could happen, and how will RTA handle those types of situations?
Hence, why you’re asking: “What happens if my RTA outdoor kitchen shows up damaged?”
It’s a reasonable concern, and a fair question to ask! If you’re going to entrust RTA Outdoor Living with your outdoor kitchen project… you want to be 100% sure that you’ll be properly taken care of no matter what happens.
In this article, you will learn what you should do if your RTA outdoor kitchen shows up damaged, and how RTA will handle the issue of damaged products.
What Should I do if my RTA Outdoor Kitchen Shows Up Damaged?
It’s delivery day for your RTA outdoor kitchen, and you notice that parts of your outdoor kitchen are damaged coming off the truck. What should you do?
When you notice any damage, it’s important not to accept delivery and to call your Project Manager or RTA’s main phone number (1-800-827-1830) immediately. Your Project Manager will help you assess the damage and advise the next steps to take.
How Will RTA Outdoor Living Handle Damaged Products?
If you received damaged items from RTA Outdoor Living, your Project Manager will help you discuss the best way to move forward. If it’s determined that replacement parts are needed, RTA will expedite the delivery to ensure they arrive as quickly as possible.
All in all, we know how frustrating it can be to hit a snag on your outdoor kitchen project… so rest assured, we will work tirelessly to resolve any and all issues that may come up in the process! In the case of damaged products, you can trust that the issue will be resolved quickly and to your satisfaction.
And now that you know exactly what will happen if your RTA outdoor kitchen arrives damaged, hopefully you are feeling confident that RTA will take care of your needs. If so, perhaps it’s time to get the ball rolling on your outdoor kitchen project? If you’re feeling ready to take the next steps on an RTA outdoor kitchen, book a free call with a Design Expert below.
