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Returns are only accepted within 20 days of receipt of RTA Outdoor Living products. Returns are only accepted in the original shipping container.
Unopened appliances may be returned, less cost of return shipping and 20% restocking fee.
Open appliances may be returned, less cost of return shipping and 40% restocking fee.
Standard kitchens or fire features may be returned, less cost of return shipping and 25% restocking fee.
Custom kitchens or fire features may be returned less cost of return shipping and 50% restocking fee.
Orders for appliances or for standard outdoor kitchens / fire features may be cancelled with written notice prior to shipment with no cancellation fee.
Given the high cost to ship these items, after Coyote appliances or standard outdoor kitchens/fire features have been shipped, but prior to delivery, these items will be subject to a 15% cancellation fee.
Since custom outdoor kitchens / fire features have limited resale value, once a custom outdoor kitchen / fire feature blueprint has been approved and the order has been put into production, these orders will be subject to a 30% cancellation fee, which increases by 15% if the order has already shipped.