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Return & Cancellation Policy

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RETURN POLICY

Returns are only accepted within 20 days of receipt of RTA Outdoor Living products. Returns are only accepted in the original shipping container.

Unopened appliances may be returned, less cost of return shipping and 20% restocking fee.

Open appliances may be returned, less cost of return shipping and 40% restocking fee.

Standard kitchens or fire features may be returned, less cost of return shipping and 25% restocking fee.

Custom kitchens or fire features may be returned less cost of return shipping and 50% restocking fee.

CANCELLATION POLICY

Orders for appliances or for standard outdoor kitchens / fire features may be cancelled with written notice prior to shipment with no cancellation fee.

Given the high cost to ship these items, after Coyote appliances or standard outdoor kitchens/fire features have been shipped, but prior to delivery, these items will be subject to a 15% cancellation fee.

Since custom outdoor kitchens / fire features have limited resale value, once a custom outdoor kitchen / fire feature blueprint has been approved and the order has been put into production, these orders will be subject to a 30% cancellation fee, which increases by 15% if the order has already shipped.

Free 1-on-1 Design Consult

($500 Value + bonuses & monthly promotional offer)

Enter your contact information below and one of our expert outdoor kitchen designers will reach out to you soon to schedule a call at your earliest convenience.

By submitting your number, you consent to receiving calls and texts from RTA Outdoor Living. Calls may be recorded for training or quality purposes. You can reply STOP or unsubscribe to cancel at any time.

Looking For Your Dream Outdoor Kitchen?

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  • Get design secrets that can help you save money
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  • Unlock customization options beyond the design tool
  • Call availability is limited & convenient time slots book up quickly

By submitting your number, you consent to receiving calls and texts from RTA Outdoor living. You can reply STOP or unsubscribe to cancel at any time.